MetroPolitan Security

Training

Metropolitan Security provides world class training on the following key areas:


• MS Security Service’s Goal, Objectives and Standards
• Laws and Regulations
• Uniforms, Proper wear, ID badges
• Receptionist, Orientation and attitude
• Professionalism, confidentiality and Ethics
• Work indoors or outdoors in all weather conditions
• Work in teams or alone for extended periods of time
• Documentation
• Security Awareness:
           - Define the Role and Responsibility of each security guard
           - Personal Safety Strategies
• Security Skills:
           - Patrol Technique
           - Access Control
           - Alarm Systems

• Facility Protection
           - Care and Control of Suspects
           - Identifying and preventing risky and suspicious situations.
           - Decreasing criminal activity
           - Customer and Staff Protection
• Emergency Procedures:
           - Assisting people during emergency situations when they arise.
           - Fire Prevention, Reporting and Control
           - Classes of fires
           - Causes of fires
           - Fire Fighting, Control and Detection Equipment
           - Security Officer’s Role in Fire Prevention
           - Use of Extinguishing Equipment
           - Response to Emergencies
• Customer Service:
           - Communicating and assisting Customers
           - Key Aspects of Customer Service
           - Key Customer Service Skills
• Confrontation Management
           - Management of difficult situations
• Evacuation Plan
• Annual sessions, in coordination with the Red Cross, civil defense and Fire Brigade

Field Supervisors

Supervision is the key to successful security operations. Our supervisors have at least 10 years experience in the security industry. They are the backbone of the organization and are responsible for getting the job done.

• 24/7 supervision and check-ups
• Unannounced inspections
• Monitor guard standards
• Monitor appearance and uniform
• Job duties and requirements
• Detailed reports
• Unusual incident report
• Client contact report
• Weekly time record
• Operation outline
• Review and update post orders
• On-site refresher training
• Monthly inspection by manager
• Periodic regional and corporate inspections
• Documented monthly report to headquarters ensuring compliance